Return ConditionsUpdated 6 months ago

We want to ensure that all our customers receive items in perfect condition. To process your return, please make sure your Freddy item meets the following conditions:

• Item Condition

  • Items must be in 100% brand new condition, with original tags attached.
  • The item must not have been washed, worn, stained, or damaged in any way.
  • For suits and blazers, please return the hanger and plastic covering.
  • For pants with belts, include the belt when returning the item.

• Light-Colored Garments

  • Take extra care when trying on light-colored garments. Please ensure the product is returned in perfect condition, both inside and out.
  • Light-colored items with marks or stains will not be accepted.

• Return Timeframe

  • Returns must be made within 30 days from the date of delivery.

• Bundles or Sets

  • If the item is part of a bundle or set, both the top and bottom must be returned.

• Return Posting Timeframe

  • Once you submit your return request, you have 7 days to post/return the item. If the item is not posted within this timeframe, the return request may be denied or canceled.

• Exchanges

  • If the product you wish to exchange is out of stock, we will issue a refund instead.

• International Returns

  • For international orders, please contact our customer service team to request a return number.
  • Any return costs will be the responsibility of the customer.

Contact Us

If you have any questions or need further assistance with your return, you can reach us through the following options:

• Call us at 323-529-8178
• Live chat on our website 
• Facebook Messenger 
• Email: [email protected]

We are happy to assist you with your return process!